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Job Vacancy Announcement

Position: Executive – Contact Center

Organization: Eduko Pathways Bangladesh

Location: Banani, Dhaka, Bangladesh

Eduko Pathways Bangladesh, a leading overseas education consultancy, is seeking a dynamic and customer-oriented individual to join our team as an Executive – Contact Center. If you are passionate about delivering exceptional service and contributing to the success of students pursuing higher education abroad, we want to hear from you!

KEY RESPONSIBILITIES:
    1. Handle inbound and outbound calls, emails, and social media inquiries from prospective students and clients.
    2. Provide accurate information about universities, courses, application processes, and other services offered by Eduko Pathways Bangladesh.
    3. Maintain a high level of customer service by addressing inquiries and resolving concerns promptly.
    4. Assist in scheduling counseling appointments and follow up with clients to ensure smooth communication.
    5. Maintain detailed records of student interactions and ensure proper documentation in the CRM system.
    6. Collaborate with the counseling and marketing teams to support campaigns and events.
REQUIREMENTS:
  1. Bachelor’s degree in any discipline (educational background in business or communication will be an advantage).
  2. 1-2 years of experience in a similar role will be an added advantage, preferably in a contact center or customer service environment. Freshers are highly encouraged to apply.
  3. Excellent verbal and written communication skills in both English and Bangla.
  4. Strong interpersonal skills with a customer-first attitude.
  5. Proficiency in MS Office applications and CRM systems.
  6. Ability to work under pressure and multitask effectively.
WHAT WE OFFER:
  1. A vibrant and supportive work environment.
  2. Opportunities for professional growth and development.
  3. Competitive salary and benefits package.
HOW TO APPLY:
    1. If you are ready to make a difference and be part of a dedicated team, send your updated CV and a cover letter to info@edukopathways.com with the subject line “Application for Executive – Contact Center” by 25 January 2025.

Apply Now












    Join us in guiding students toward their dreams of higher education abroad!